Author: Aaron Reid
Founder & CEO, Sentient Decision Science, Inc.
Having your cake and eating it too.
In our recent paper on Hot State Decision-Making we discussed the perfect storm of providing consumers with immediate visceral delight while simultaneously providing emotional benefits relevant to long-term goals. This formula provides both short-term and long term benefit thereby maximizing pleasure and minimizing pain for your customer base. A recent article by Khan & Dhar […]
Two Human Truths about Hot-State Decision Making
Understanding hot-state decision making can provide a significant short-term boon in purchase behavior. But ethically, and from a long-term business health perspective, we don’t want to sacrifice long-term consumer satisfaction for short-term reward. The first note of solace on the ethical front is this: people do not respond emotionally to things they don’t value. Thus, […]
Sentient's 2011 marketing trends and economic predictions
Sentient Decision Science has predicted the 2011 trends that will continue to transform the research industry and help shape the customer agenda for Global 2000 brands: Behavioral science will supplant traditional market research: Traditional market research is very good at describing what people have done, but has lacked insight into the true drivers of behavior. […]
Hot-state decision making: Understanding Consumer Emotion and Rationality
When consumers encounter promotions while shopping, they are compelled to act on their visceral impulses. At Sentient Decision Science, we call this compulsion hot-state decision making. Hot-states lead to a reduction in immediate self-control (Loewenstein, 2000), and many marketing campaigns emphasize immediate action with hot phrases like “One day only!” and “Call now!”