Senior Manager of Insights

Sentient Decision Science builds scientific technology that quantifies the impact of human emotion on choice, providing more accurate predictions and deeper explanations of behavior to increase empathy for the human condition.We believe that by providing scaled access to human emotion and its cognitive triggers, Sentient is delivering newtotheworld insight on human behavior and the “whys” behind it.

Sentient Insights is seeking a Senior Insights Manager to join our team of researchers, behavioral scientists and technologists in our Portsmouth, NH location. Sentient Insights builds business insights products using the theories, techniques and technologies developed by Sentient Labs. These products are automated and answer recurrent business questions, bringing the benefits of behavioral science to business, at scale.

Position Details

Senior Insights Managers are experts in the application of the Sentient Insights Platform of Products and serve as the key point of contact with customers. Through daily customer engagement Senior Insights Managers play a critical role in account growth by educating and broadening customer perspective on the strategic value of Sentient’s Platform of Products. Senior Insights Managers also work collaboratively with other Insights team members on fulfillment of client deliverables and to ensure appropriate quality assurance processes are in place throughout the product production process.

 

What You’ll Do:

  1. Provide outstanding customer service in the execution of Sentient Insights Platform of Products

    a. Review incoming research requests to:
    – Ensure client research objectives will be met with specified –Sentient product
    – Ensure target audience is feasible within product cost and timing structure 
    – Identify and communicate any variances and recommend potential solutions

    b. Maintain day-to-day communication with customers on the status of work they have within the Sentient Platform of Products pipeline

    c. Support quality execution and fulfillment of products at all phases of the process through following oversight of Insights Manager work:
    –  Review survey instruments for completeness and clarity of programming instructions
    – Conduct final pass testing of survey links prior to launch
    – Maintain pulse on field progress and provide guidance to Insights Managers on problem communication and resolution

    d. Prior to publishing reports for review by broader internal team and Customers, complete full quality assurance of contents relative to each Sentient Insights Product objectives and that reported data is accurate and clearly annotated 

  2. Analyze Sentient Insights studies and contribute to the delivery of insights to customers

    a. Develop analysis plans that specify the data processing and modeling needs specific to the product objectives and target audiences of interest 

    b. Contribute to the analysis and interpretation of implicit, explicit, and behavioral data captured via Sentient’s proprietary methods and technology to reveal insights into consumer behavior and predict outcomes of business and marketing decisions 

    c. Support efforts to improve data visualizations that clearly illustrate the core components of the story for each Sentient Insights Platform Product 

  3. Broaden customer strategic reliance on Sentient Platform of Products

    a. Advise and inform customers on Sentient Insights Platform of Products, including research methods, design parameters, criteria for test  stimuli  and target audience screening approaches

    b. Leverage regular engagement with customers to explore expanding insights needs and fit with  Sentient Insights Platform of Products. Initiate regular outreach with meaningful insights content to reinforce Sentient value 

    c. Work to continuously advance product value by sharing the voice of the customer across Sentient Insights team, the Lab, Technologies, and Business Development team. Consistently communicate and align with customers and business development team members to exceed customer expectations

  4. Apply experience and background to mentor and advance Insights Manager capabilities in the areas of product processes, project and field management techniques, and effective organizational and client communication. Integrate workstreams, processes, and feedback to better the Sentient Insights product experience

Locations

Portsmouth, NH

Portsmouth’s unique geographic location offers endless opportunities for recreation. Spend the day at the beach, sailing out to the Isles of Shoals, or enjoying a lobster dinner on one of the local piers.

Scottsdale, Arizona

Sitting at the base of Camelback Mountain, the office offers views of the McDowall Sonoran Preserve, the largest “urban park” in the United States, encompassing more than 30,500 acres and over 180 miles of trails.

London, England

Two decades ago, the area was decidedly grittier, edgier and rougher – today it is the unrivaled creative hub of the East End. In fact, Old Street’s Silicon Roundabout is the third largest technology start-up cluster after San Francisco and New York City.

Niche Grade for Portsmouth, NH

Public Schools
Housing
Families
NICHE

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Do you have a question for a Sentient employee? Reach out and our staff will help!

 

Knowledge, Skills, Experience

The Senior Research Manager position is occupied by someone who possesses a broad skill set in the implementation and fulfillment
of quantitative research, and who has a solid foundation in advanced research and analysis methods. Successful Senior Managers demonstrate the ability to identify and communicate evidence-based insights to answer business questions. Excellent organization
and communication skills are required.

This position requires 7+ years of quantitative market research experience and a bachelor’s degree with emphasis in the areas of psychology and business.

Preferred Qualifications

Master’s level degree in behavioral science, marketing research or business management.

Benefits

Competitive compensation and excellent benefits including 401K Plan, profit sharing, health, dental, and disability insurance. Flexible remote working policy.

Sentient Decision Science is an equal opportunity employer and will provide reasonable accommodation, for medical or religious exemptions, where it does not create an undue hardship to the company under federal, state, and local law. Sentient Decision Science is an equal opportunity employer. We strive to create a culture in which every voice is valued, where employees have a sense of belonging and connection with one another and to the organization, and they feel empowered to do their best work. We are committed to increasing diversity at all levels within the company and we encourage people of all backgrounds to apply to our open positions.

If you think you have what it takes but aren’t sure you meet all the requirements of this job, we invite you to connect with us. We value all perspectives and life experiences and want to hear about yours.

About Sentient Decision Science

Sentient Decision Science builds scientific technology that quantifies the impact of human emotion on choice, providing more accurate predictions and deeper explanations of behavior to increase empathy for the human condition. We believe that by providing scaled access to human emotion and its cognitive triggers, Sentient is delivering new-to-the-world insight on human behavior and the “whys” behind it.

About Sentient Insights

Sentient Insights builds business insights products using the theories, techniques and technologies developed by Sentient Labs. These products are automated and answer recurrent business questions, bringing the benefits of behavioral science to business, at scale. 

Contact us for more information about Sentient Decision Science and our groundbreaking research.